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Terms and Conditions

Last Updated: March 2026

These Terms and Conditions ("Terms") govern your access to and use of the website located at https://www.glydeamerica.com/ and all related services (collectively, the "Service").

The Service is owned and operated by:

SOOKA INC.
102 NE 2nd Street, #137
Boca Raton, Florida 33432
United States
("Company," "we," "us," or "our")

By accessing or using the Service, purchasing Products, or creating an account, you agree to be bound by these Terms.

If you do not agree, discontinue use immediately.

1. ELIGIBILITY

You must be at least eighteen (18) years old, or the age of majority in your jurisdiction, to use the Service.

By using the Service, you represent and warrant that:

  • You are legally capable of entering binding contracts;
  • Your use complies with all applicable laws;
  • You are not prohibited from receiving Products under U.S. law.

We reserve the right to refuse service at our discretion.

2. MEDICAL DEVICE NOTICE

Certain Products offered through the Service are regulated medical devices under U.S. Food and Drug Administration (FDA) regulations and applicable international standards.

Information provided on the Service is for informational purposes only and does not constitute medical advice.

Always consult a licensed healthcare professional for medical concerns.

3. ACCOUNTS

If you create an account, you agree to:

  • Provide accurate and current information;
  • Maintain confidentiality of login credentials;
  • Accept responsibility for all activity under your account.

We may suspend or terminate accounts for violations of these Terms.

4. PRODUCTS & ORDERS

4.1 Order Acceptance

All orders are subject to acceptance and availability.

We may refuse or cancel orders due to:

  • Product unavailability
  • Pricing or typographical errors
  • Suspected fraud or unauthorized activity
  • Regulatory or compliance concerns

4.2 Payment

Payment is due at purchase. Accepted payment methods include major credit cards and authorized third-party processors.

We are not responsible for financing services offered by third parties at checkout.

4.3 Risk of Loss

Title and risk of loss transfer to you upon delivery to the carrier.

5. SHIPPING & DELIVERY

5.1 Processing

Orders placed Monday–Friday before 2 PM PST are typically processed within 36 hours, excluding holidays and promotional periods.

5.2 Delivery Estimates

Shipping timelines are estimates only. We are not liable for delays caused by:

  • Carrier disruptions
  • Customs processing
  • Weather
  • Incorrect shipping information
  • Government action

International customers are responsible for duties, taxes, and customs fees.

6. RETURNS & STORE CREDIT POLICY

Due to the intimate and hygienic nature of certain Products:

  • Condom sales are final.
  • Intimate accessories, devices, and vibrators are final sale unless defective.
  • Unopened lubricant, enhancers and "aphrodisiac" products may be returned within seven (7) days of delivery.

Return eligibility requires:

  • Product unused and in original sealed packaging;
  • Written request within seven (7) days of delivery;
  • Return shipment at customer expense.

Approved returns are issued as Store Credit only.

Shipping and handling charges are non-refundable.

No return or store credit will be issued for:

  • Misuse or mishandling
  • Damage caused by abnormal use
  • Requests submitted more than thirty (30) days after shipment

7. PRODUCT INFORMATION

We strive for accuracy but do not guarantee that product descriptions, pricing, or images are error-free.

We reserve the right to correct errors without prior notice.

8. INTELLECTUAL PROPERTY

All content, trademarks, logos, packaging design, trade dress, website materials, proprietary product information, and branding are the exclusive property of SOOKA INC. or its licensors.

Nothing in these Terms grants ownership rights.

Unauthorized reproduction, distribution, resale, or exploitation is prohibited.

The Company reserves all rights not expressly granted.

9. FEEDBACK

Any feedback, suggestions, or ideas submitted to the Company become the sole property of SOOKA INC.

You assign all rights, title, and interest in such feedback to the Company without compensation.

10. PROHIBITED USES

You may not use the Service to:

  • Violate laws or regulations
  • Infringe intellectual property rights
  • Upload malicious code
  • Harass or defame others
  • Circumvent security features

Violation may result in termination and legal action.

11. THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked from the Service.

Use them at your own risk.

12. DISCLAIMER OF WARRANTIES

THE SERVICE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY
  • ERROR-FREE OPERATION

No oral or written information creates a warranty not expressly stated herein.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

SOOKA INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.

TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:

  • $500 USD; OR
  • The total amount paid by you in the six (6) months preceding the claim.

14. INDEMNIFICATION

You agree to indemnify and hold harmless SOOKA INC. from any claims arising from:

  • Your misuse of the Service;
  • Your violation of these Terms;
  • Your violation of any applicable law or third-party rights.

15. BINDING ARBITRATION & CLASS ACTION WAIVER

15.1 Agreement to Arbitrate

Any dispute, claim, or controversy arising from or relating to:

  • These Terms
  • The Service
  • Any Product
  • Advertising or representations
  • Any transaction

("Dispute") shall be resolved exclusively through final and binding arbitration under the Federal Arbitration Act (9 U.S.C. §1 et seq.).

15.2 Informal Resolution

Before initiating arbitration, you must provide written notice and allow thirty (30) days for good faith resolution.

15.3 Arbitration Procedure

Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

  • Single neutral arbitrator
  • Conducted in English
  • Venue: Palm Beach County, Florida (or remote if agreed)
  • Confidential proceeding

Judgment on the award may be entered in any court of competent jurisdiction.

15.4 Class Action Waiver

YOU AND THE COMPANY AGREE TO RESOLVE DISPUTES INDIVIDUALLY ONLY.

YOU WAIVE THE RIGHT TO:

  • Participate in class actions
  • Act as class representative
  • Join consolidated proceedings
  • Act as private attorney general

If this waiver is found unenforceable, the arbitration provision shall be void.

15.5 Exceptions

This arbitration provision does not apply to:

  • Intellectual property enforcement actions
  • Injunctive relief for misuse of trademarks or trade secrets
  • Small claims court matters

15.6 Opt-Out

You may opt out within thirty (30) days of first use by sending written notice to: contact@glydeamerica.com

16. GOVERNING LAW

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

If arbitration does not apply, exclusive venue lies in state or federal courts located in Palm Beach County, Florida.

17. SEVERABILITY

If any provision is unenforceable, the remaining provisions remain in full force.

18. MODIFICATIONS

We may update these Terms at any time. Continued use constitutes acceptance.

19. CONTACT

SOOKA INC.
102 NE 2nd Street, #137
Boca Raton, Florida 33432
contact@glydeamerica.com